Conflict Resolution Policy

Purpose

 

 

We are committed to providing a respectful, professional, and safe learning environment for all participants. Any concerns, complaints, or conflicts will be handled fairly, promptly, and professionally.

 

 

Step 1: Informal Resolution

 

 

If a participant has a concern or issue during or after a course, they are encouraged to bring it to the instructor’s attention as soon as possible. Many issues can be resolved quickly and informally through respectful discussion.

 

 

Step 2: Formal Complaint

 

 

If the concern cannot be resolved informally, the participant may submit a formal complaint in writing (by email or in writing). The complaint should include:

 

The participant’s name and contact information

The course date and location

A clear description of the concern or issue

 

 

 

Step 3: Review and Response

 

 

All complaints will be reviewed fairly and objectively.

The complainant will receive a response within a reasonable timeframe.

If appropriate, corrective action will be taken to address the issue and prevent similar situations in the future.

 

 

 

Step 4: Escalation

 

 

If the concern cannot be resolved at the training provider level, the participant may be advised to contact the governing organization directly in accordance with their policies and procedures.

 

 

Professional Conduct and Non-Retaliation

 

 

All concerns will be handled respectfully and confidentially where possible. No participant will face any penalty, discrimination, or retaliation for raising a concern or submitting a complaint in good faith.

 

 

Record Keeping

 

 

Complaints and their resolutions may be documented for quality improvement and accountability purposes.

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